Learning Outcomes

Understanding Negotiation

The Role of Preparation in Negotiation Success

Managing Emotions in Negotiation

Lesson Summary

This module introduces the core principles and strategies that make negotiations effective. You'll learn to navigate negotiation dynamics, sharpen your communication skills, and build strategies for thriving and attaining mutually beneficial outcomes.

Power Dynamics in Negotiation

The Art of Concessions and Trade-Offs in Negotiation

The Role of Trust, Ethics, and Fairness in Negotiation

This module takes your negotiation skills to the next level, focusing on advanced strategies for handling high-stakes scenarios and complex challenges. You’ll learn techniques for managing multi-party negotiations, resolving ethical dilemmas, and navigating cross-cultural differences.

Negotiating in International and Cross-Cultural Contexts

Managing Multi-Party Negotiations

Persuasion Tactics in Negotiation

This module focuses on advanced negotiation approaches tailored for complex, high-stakes situations across various industries. You’ll explore specialized techniques like crisis negotiation, stakeholder management, and resolving disputes in regulated environments.

Negotiation Skills for Business Success - Course Assessment

Master real-world negotiation techniques with our free online course, designed to boost your business success.

Negotiation Skills for Business Success

Master negotiation with our free online course. Dive into practical strategies and real-world techniques to boost your business success. From understanding negotiation psychology to handling complex deals, you'll gain skills for closing deals, resolving conflicts, and building partnerships. Elevate your personal and professional growth with insights that last a lifetime and make a remarkable impact in your career.

Introduction to Consumer Psychology I

Introduction to Consumer Psychology II

In this module, you will be introduced to the benefits of the shopper, buyer and consumer and also the total product concept. You will also be introduced to the process a consumer uses to make decisions as well as the Engel, Kollat and Blackwell (EKB) model and studying consumer behaviour.

Problem Recognition I

Problem Recognition II

In this module, you will be introduced to  problem recognition and information search as well as actual state verses desired state and opportunity recognition. You will also be introduced to the types of information search as well as marketplace information  sources.

Consumer Problem Recognition and Information Search - Course assessment

Free online course on consumer problem recognition, the decision making process and also studying consumer behaviour.

Consumer Problem Recognition and Information Search

The free online consumer problem recognition and information search course will teach you about the shopper, buyer and consumer benefits as well as the total product concept, studying consumer behaviour and the Engel, Kollat and Blackwell model in consumer decision making. 

You will also learn about the types of information searches, actual states versus desired states, opportunity recognition, as well as marketplace information searches.

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